DOWNLOAD CX KEY TAKEAWAYS PAPER FOR FREE

Explore challenges and opportunities in the new digital era and deliver excellent omnichannel customer experience whenever and wherever your clients are.

Download key learnings from the leading CX strategists and practitioners who shared them at the Leader Insights Forum in Berlin. By the end of this paper you will learn:

  • Current challenges, upcoming trends, and potential opportunities in CX 
  • New digital engagement landscapes, such as the metaverse, and web3 
  • Practical examples of staying relevant to the ever-evolving customer journey 

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Meet the Experts

Download a summary of all keynotes from the Leader Insights Forum in Berlin to learn from the leading CX strategists and practitioners.

Lewis Taylor

Vice President, CX Advanced Solutions at Cisco

Debbievan Heel

Senior Operations Manager 

at N26

Oscar Rundqvist

Global Customer Experience Lead 

at H&M Group

Lindsey McInerney

International Speaker, Futurist and Metaverse /Web3 Thought Leader

Virginie Nowak

Group Chief Customer Experience at Access Bank

Hammad Al Hammadi

Director of Digital Channels at Abu Dhabi Digital Authority

Ruben Löwenstein

Manager Customer Care at Samsung Benelux

Dame Irene Hays

Chair and Owner of Hays Travel

Ken Hughes

TED Speaker, Omnichannel CX and Consumer Insights Strategist

Frans Leenaars  

CMO Western Region & Group Customer Experience Director at TUI Group

Diana Schröter

Contact Center Consultant - Senior Flex Account Executive at Twilio

David Rickard

Vice President 

at Everest Group

Frank Sherlock 

Vice President at 

CallMiner International

Duncan MacPherson 

Regional Vice President - EMEA at Centrical

Adam Kling 

Chief Revenue Officer at Platform One

DOWNLOAD KEY TAKEAWAYS PAPER

The Next Frontiers of CX

Buckle up and let us guide you through the future CX.

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