Toco Warranty chose HONK Technologies because they were impressed with HONK's dedication to the customer experience. Unlike other solutions, Toco was able to customize the customer setup of its roadside assistance program. Their customers can now choose how they want to request service: digitally from an app, on their website, or by simply calling to speak with a Virtual Voice Assistance or a Contact Center Specialist. This flexibility empowered Toco to have a voice in the their customer roadside experience; one that was aligned with their company goals.
Additionally, by utilizing their HONK dashboard, Toco now gains an inside view into real-time analytics for all service requests, offering a completely transparent view into how customers are rating their services and how HONK's Towing and Roadside Partner Network is performing. Toco customers now receive the same high level of service for roadside assistance they are accustomed to receiving from all other Toco Warranty services.