Wawanesa chose HONK for its high-performing roadside assistance program, full data transparency, and record-breaking Net Promoter Score (NPS) in the high 80's. HONK’s roadside assistance platform provides Wawanesa with industry-leading service response times, about 55% faster than others. The HONK solution includes fully managed US-based contact centers and access to an experienced, 24/7 network of over 75,000 professional service vehicles across the country. HONK's background-checked and insurance-compliant network ensure Wawanesa's customers feel safe and secure during these important touchpoints.
Utilizing HONK’s customized client dashboard, Wawanesa gains an inside view into real-time performance analytics for all service requests. This includes detailed service information, customer ratings, comments and sentiment, volume data, and performance analytics. These statistics enable Wawanesa to identify trends on the micro and macro levels enabling further enhancements to the customer experience over time.